Support

Once we receive the returned item at our facility, it takes approximately 7-10 business days to process your return. After processing, refunds are issued to the original payment method and can take...

Returns are accepted for products that meet the following criteria: The item is unopened and in its original packaging The return request is made within 30 days of receiving the product The prod...

To initiate the return process for an item, we kindly request that you contact our customer support team by utilizing the provided contact form. You can access the form by clicking on the following...

Last updated: 24th October 2025. This Privacy Policy (the “Policy”) defines the practices of Haur B.V (the “Platform Operator,” “We,” “Our” or “Us”) regarding the collection, use, disclosure, and p...

Refunds for returned orders are processed within 7-10 business days after the product is received at our facility. The refund will be credited to your original payment method within 10 business da...

Dispatched orders are already in transit and handled by the courier. At this stage, we are unable to intercept or stop the shipment. However, you can return the product or choose to keep it with a ...

If you choose to refuse delivery of your order, the package will be returned to us. According to our policy, orders that are refused at the time of delivery are not eligible for a refund. By refusi...

To track your dispatched order: Use the tracking number provided in your shipping confirmation email. Visit the courier’s website (e.g., DHL, Hermes, La Poste) and enter the tracking number for rea...

You will receive a shipping confirmation email once your order has been dispatched. The email will include your tracking number and details about the courier handling the delivery.

If you no longer want the order, you can: Refuse the delivery: When the courier attempts to deliver the package, you can refuse to accept it. It will then be returned to our facility. Return the ...